Frequently asked questions

Where is Hotel Plaza Kokai?

At Avenida Uxmal 26, Supermanzana 2A, in downtown Cancún (Quintana Roo, Mexico). It is in the city, not in the Hotel Zone.

What are the check-in and check-out times?

Check-in is from 3:00 pm and check-out is by 12:00 noon.

What room types are there?

Standard Double, with two double beds, and Standard King, with one king-size bed. Both have a private bathroom, air conditioning, cable TV, wifi, in-room safe and daily housekeeping.

What amenities does the hotel have?

A pool, a restaurant, a rooftop terrace and wifi.

Are pets allowed?

No, the hotel does not accept pets.

Do children pay?

Children up to 11 stay free when sharing a room with adults in the existing beds. From age 12 they are charged as adults.

Is there a minimum check-in age?

Yes, 18. Every guest must show official photo ID.

How do I pay?

The hotel accepts Visa and Mastercard. Rates are per night, in Mexican pesos, meals not included.

How do I cancel a booking?

Through the hotel’s booking engine, according to the conditions of the rate you booked.

How far are the beaches?

According to the hotel, Playa Las Perlas is 5 km away, Playa Tortugas 7 km, Playa Caracol 8 km and Playa Delfines 10 km. You can get there by city bus from Avenida Tulum or by taxi.

How do I get there from the airport?

By ADO bus to the downtown station (2 km from the hotel) and a short taxi ride, or directly by taxi, authorised transport or private transfer.

Where can I book?

On the hotel’s official booking engine.